Support

We're there when you need us

Need content updated? Have a question about your site? Feature request? Billing issue? We’re here when you need us!

Click the button below to use our support request form or check out the links below!

Have a question?

Feel free to contact us via the form below, 

Facebook Messenger chat, 

or call us at 406-924-9563.

Knowledge Base (coming soon)

We’ve created and curated an extensive knowledge base of articles to help you make changes to your site. If you don’t feel comfortable making the changes yourself, let us know and we’d be happy to do it for you!

Support Resources

Frequently asked questions

SSL stands for Secure Sockets Layer, and it’s important because it provides a way for all communication to and from a website to be encrypted, helping to keep your data and your customer’s data safe and secure. 

It also adds a layer of trust to your relationship with your customers and site visitors and helps prevent them from seeing warnings about your site being potentially unsafe. 

We provide free SSL certificates from Let’s Encrypt with all of our web hosting accounts, because we want your customers to put their trust in you, just as you have placed your trust with us.

SEO stands for Search Engine Optimization. Search Engine Optimization refers to creating websites and web pages in such a way that search engines are able to properly index them, allowing new customers and visitors to find your site more easily.

This is done in a few ways. On-page SEO is accomplished by providing meaningful titles, descriptions, and keywords on each page of your site. We use tools that help us ensure each page of your website is optimized. 

Technical SEO refers to the structural things that help your site get noticed by search engines, such as security, site structure, and site speed. 

The GDPR refers to regulations concerning the data and privacy of said data for European Union citizens. If your website will collect ANY information from EU visitors then your website must be in compliance with GDPR. 

To be in compliance, you must provide for the following:

  • Obtaining consent to collect data from site users. The consent must be clear and easily understood, stating your purpose in collecting the data.
  • Right to data access – If your EU users request access to their data, you must be prepared to provide it to them. 
  • Data portability – The data you provide to your EU visitors who request it must be provided in a way that allows them to re-use the data on other sites. 
  • Data Protection Officers – Depending on the size of your company and the amount of data you collect, you may need to appoint a data protection officer to oversee the management of user data. 
  • Timely breach notification – If your user’s data is found to be compromised via unauthorized access via your website, you must be able to provide notification of the breach to users within 72 hours. 
  • Right to be forgotten – If you are contacted by an EU user who wishes to have their data removed from your site, you must comply immediately with the request. 
  • Privacy by design – The GDPR requires that websites that provide service to and collect data from EU visitors and customers must meet the requirements of the regulations. It cannot be added retroactively. Companies who are unable to comply when requested face steep fines. 

Tip Top Tech Solutions is based in the US and does not build GDPR compliance into websites that we build by default. If you feel this is a necessary component of your website, please let us know so we can discuss the ways in which we can help. 

For more information on GDPR, please visit https://gdpr.eu/what-is-gdpr/.

Tip Top Tech Solutions does not create a user login account for clients unless the client has stated that they would like to provide their own content updates, and in the case of blogs and eCommerce sites where it is crucial for the success of the website. 

If you fit into any of these categories, we will create a login account for you. A username will be automatically generated and you will receive an email with the username and a link to create your own password. 

To login simply add /wp-admin/ to the end of your site address to reach the login page. For example, https://www.mywebsite.com/wp-admin/. 

If you run into any problems or have any questions, please don’t hesitate to contact us!

Did you click the “publish” or “update” button after you added or changed content? If not, that might be why you aren’t seeing your changes on your live site. To fix this, go back to the page in editing mode, verify that your changes are still showing there or add them again if necessary, and click the “publish” or “update” button. 

If you accidentally published changes that “broke” something on your site, the first thing to try is to look for the “revision history” button near the bottom left side of the page. Clicking it will show a list of dates/times that this page was published and clicking on a listing prior to the change that “broke” the page should fix it. Make sure to publish again once you’re reverted the changes. 

For larger problems (incredibly rare), contact us so we can restore from your weekly backup.